Refund policy

Goodsy Refund & Returns Policy

is a trading name of La Mera Holdings (Pty) Ltd, registered in Botswana. We are committed to providing a satisfying shopping experience.

If you are not completely satisfied with your purchase, you may request a refund within 15 days of receiving your order. Please note: the delivery fee will be deducted from your refund.

How to Request a Refund:

1. Contact us via our contact form, email (contact@goodsy.co.bw), or phone (+267 72618334).
2. Provide your order number and reason for the return.
3. Our team will confirm your request and guide you through the return process.

Important:

• Items must be in their original condition and packaging.
• Refunds will be processed to the original payment method.
• Delivery fees are non-refundable.

We aim to process all refunds promptly and appreciate your understanding.